Acceptable Use Policy

This Acceptable Use Policy ("AUP") defines the rules and standards for using the Altergy platform and Services. It is incorporated into our Terms of Service and applies to all users, including Customers, staff members, and authorized third parties.

Altergy provides business-to-business services including website development, custom software, lead generation, and appointment setting. We are committed to operating ethically and in compliance with all applicable laws. This AUP ensures that the platform remains a safe, lawful, and productive environment for all users.

You must not use the Services to engage in any of the following:

• Illegal activity: Any activity that violates local, provincial, national, or international law, including fraud, harassment, defamation, or distribution of illegal content.
• CASL violations: Sending commercial electronic messages without consent, without identification information, or without a functional unsubscribe mechanism, in violation of Canada's Anti-Spam Legislation.
• Do Not Call violations: Contacting individuals or businesses registered on the National Do Not Call List through our campaign Services, except where exemptions apply.
• Intellectual property infringement: Uploading, sharing, or distributing Content that infringes copyrights, trademarks, patents, trade secrets, or other intellectual property rights.
• Malicious code: Uploading or transmitting viruses, worms, Trojan horses, ransomware, or any other malicious code or harmful software.
• Unauthorized access: Attempting to gain unauthorized access to the platform, other users' Accounts, or any Altergy systems through hacking, password mining, or other means.
• Abuse and harassment: Using the platform's messaging, email, or telephony features to harass, threaten, or abuse any person.
• Misrepresentation: Using lead generation or appointment setting Services to misrepresent the Customer's identity, products, services, or affiliations.
• Resource abuse: Using the Services in a manner that overloads, disrupts, or impairs the platform's infrastructure or other users' experience.
• Data scraping: Using automated tools to scrape, harvest, or collect data from the platform without authorization.

All Content uploaded to or displayed through the platform must meet the following standards:

• Be accurate and not misleading.
• Not contain defamatory, obscene, hateful, or discriminatory material.
• Not contain personal information of third parties without their consent.
• Be owned by or properly licensed to the user uploading it.
• Not contain malware or links to malicious websites.

Altergy reserves the right to remove Content that violates these standards and to take corrective action against the responsible Account.

When using lead generation or appointment setting Services, the Customer must:

• Ensure that all contact data provided to Altergy has been collected in compliance with CASL and other applicable laws.
• Provide accurate and non-deceptive scripts and messaging for use in campaigns.
• Not direct Altergy to contact individuals or entities on the National Do Not Call List unless a valid exemption applies and is documented.
• Promptly honor unsubscribe requests and notify Altergy of any contacts to exclude from future campaigns.
• Ensure that campaign targeting does not discriminate based on race, ethnicity, religion, gender, age, disability, or other protected characteristics.

Violations of this AUP may result in the following actions, at Altergy's discretion:

• Warning: A formal notice describing the violation and requiring corrective action within a specified timeframe.
• Content removal: Removal of prohibited Content from the platform.
• Feature suspension: Temporary suspension of specific features (such as campaign sending) while the violation is investigated.
• Account suspension: Temporary suspension of the Account pending resolution of the violation.
• Account termination: Permanent termination of the Account for serious or repeated violations.
• Legal action: Referral to law enforcement or initiation of legal proceedings where the violation involves illegal activity.

Altergy will make reasonable efforts to notify the affected user before taking enforcement action, except where immediate action is necessary to protect the platform, other users, or third parties.

If you become aware of a violation of this AUP, please report it to info@altergy.ca with the subject line "AUP Violation Report." Include as much detail as possible, including the nature of the violation, the Account or Content involved, and any supporting evidence.

Altergy will investigate all reports promptly and take appropriate action. Reports may be submitted anonymously, though providing contact information helps us follow up if more information is needed.