By Ansolcorp · Updated
Use the Ansolcorp support area for an issue with an existing account, project, campaign, or invoice. If you cannot sign in or do not have an account, use the public contact form or email info@altergy.ca.
Open a support case from your dashboard
- Sign in and open Support from the dashboard.
- Start a case and choose the category closest to your issue. Use a subject that identifies the problem, such as “Project review page won’t open.”
- Describe what you were doing, what you expected, and what happened. Include the project, request, or invoice reference if it helps the team locate the item.
- Submit the case and return to Support to check updates. If the team asks for more details, add them to the same case so the history stays together.
Give the team enough information to reproduce the issue
For a page error, include the page name, approximate time and time zone, the browser or device you were using, and the exact error message if you can copy it safely. Say whether the problem happens each time or only after a particular step.
For example, “On Monday at 10:15 a.m. Eastern, I opened Requests in Chrome and selected request 123. The page showed ‘Unable to load request’ after I refreshed. The Requests list still opens.” This is more actionable than a message saying the dashboard is broken.
Remove passwords, verification codes, payment card details, and other people’s personal information from messages and screenshots. If you cannot access the dashboard, describe the sign-in step where you get stuck and use the Ansolcorp contact form.
Choose the right channel for a new enquiry
If you want to discuss a new website or software build, use Request a Consultation. If you already know the service you need, follow the service request guide to start the questionnaire. Browse the Help Centre for other account and service guides.